Books and Reports

The social network toolkit
Ark Group, 2005

Contributed the chapter, “Social Network Analysis in the KM Toolkit” in Knowledge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions, edited by Madanmohan Rao,
Elsevier Butterworth-Heinemann 2004.

Contributed the chapter, “Running Successful Software Collaboration Pilots,” in Knowledge Management in Practice: Connections and Context,” edited by T. Kanti Srikantaiah and Michael E.D. Koenig
ASIST Monograph Series, 2008

Expanding the Field of Vision,” with Rob Cross and Vic Gulas, The Learning Organization Volume 12 Number 6 2005. Case study of social network analysis and organizational development at MWH Global.

Masterclass: Social-network Analysis,”Four-part series in Inside
Knowledge magazine, June 2005 through October 2005. Each part covers a critical aspect of designing, managing, interpreting, and following up on a network analysis project.

KM and the Social Network,” Knowledge Management Magazine, May 2003. Description of social network analysis methods and case studies from actual practice.

The Camelot of Collaboration.” Knowledge Management Magazine. Ark Group, London UK, October 2001. Before knowledge management, there was a company in which a collaboration technology transformed how its employees worked in a way that today’s CKOs can only dream of.

Knowledge Management: The Collaboration Thread,” Bulletin of the American Society for Information Science and Technology (ASIST), August/September 2002