I’ve just heard from Madan Rao that

Knowledge Management: Tools and Techniques has been published by Reed Elsevier. Madan requested a chapter from me on social network analysis when I met him at InfoWorld in the spring of 2003. I submitted my chapter over a year ago and had almost forgotten about it (except I did grab a few choice bits for my current project). I’ll post some comments when I get my copies and get to see what my co-contributors (an amazing group to be in) have offered. The list of case studies looks fantastic. It’s quite a collection.